Streamlining Communications
Many people do not understand the importance of streamlining communications. Firstly, without a designated PIC (Person-in-Charge), tough decisions cannot be made effectively. This is because the key person does not have all the relevant information at hand and must consult multiple parties to consolidate the various conversations on the topic. Without the ability to make tough decisions, situations fail to improve and the team remains stuck in perpetual “fire-fighting” mode. Constant fire-fighting prevents us from addressing root causes or preventing future problems. Existing issues worsen over time, overall team stress levels rise, and people lose the capacity to look beyond immediate daily tasks. Most individuals cannot sustain this kind of environment for long and will eventually leave the company. It is therefore management’s responsibility to prevent such issues from accumulating. Secondly, when someone asks “Who needs to do what?”, the answer must name specific individuals. Assig...