Showing posts from April, 2023

Customer-Centricity in the Age of AI

What is customer-centricity?  It means that we think about the customer in everything we do.  So when it comes to AI, those who fear it are because they are product-centric.  "I've lost my passion for art." is a common sight in forums all over the internet. In my opinion, to be sustainable, they could have focused on the joy, the thoughts, and the feelings, art has brought to their customers instead of the art itself.  If everyone thought about their work that way, there's nothing to be feared. We all can be a lot more productive and more importantly, positive towards this disruption.  Till the day when and if AI actually does entirely take over humanity, I will still be sharpening up my survivor skills as a Boy Scout ready to pivot into a Terminator/Matrix/Resident Evil style apocalypse lifestyle.